Information about the courier role

Self Employed Status

Couriers are engaged by Hermes to make deliveries and collections on behalf of Hermes but do so as a self employed person and are not employed by Hermes.

Couriers are responsible for all income tax and national insurance contributions in respect of any fees that they are paid by the Company.

As well as providing a service to Hermes, Couriers may carry out or provide a similar service for any other individual, firm, partnership or company.

For further information regarding Self-Employment please refer to the HMRC website


Motor insurance is required to deliver and collect parcels and/or catalogues on behalf of Hermes. Additional insurance, on a third party only basis, can be provided at a daily rate to couriers who are undertaking deliveries or collections for Hermes via a QBE scheme.

In order to provide a courier service to Hermes couriers are required to complete an insurance decision letter, if a completed letter is not returned to Hermes the courier will be automatically included in the QBE scheme and charged accordingly.

Courier Liability

If, as a result of negligence or carelessness, a Courier causes damage to a customer’s or third party’s property, or cause injury to a customer or third party, the Courier is liable to the customer or third party for that damage or injury.

Use of 'Cover' couriers

Couriers are not under an obligation to provide the service personally. Accordingly, Couriers have the unconditional right to nominate a cover courier to provide the service on their behalf, at any time for any reason.

However it is the Courier’s responsibility to ensure that their nominated cover courier carries out the service in line with the standards to which they would be subject if they were providing the service.

The Courier is responsible for managing and making payments to the cover courier for the service they (the cover courier) provide.


Hermes operate a 4 week, 4 week, 5 week cycle, so any given month may be four or five weeks according to the pre-agreed calendar. Weeks end on a Friday. Payment will only be made on receipt of a valid invoice and will usually be around 12-15th of the month immediately after the period end. So if a period ends on say 2nd of the month, payment will be on the 12-15th of the same month.


Couriers use handheld scanners (HHT's) to facilitate deliveries. These summarise all the deliveries and collections for the day but as it is possible that an HHT may be shared between two people working different times of the day, end of day figures should be submitted either on a paper form or online.